Refund Policy

This Refund Policy applies to purchases of licensed access to Flow-Pilot software and related digital services. The plan may include a one-time setup fee and a recurring monthly subscription. Because the product is provisioned digitally, refunds are limited once access has been delivered.

1. Eligible refund cases

• Duplicate charges caused by billing error.
• Failure to provision the purchased access after payment, where the issue is reported and not resolved within a reasonable support window.
• Cancellation before account provisioning begins, when no license access has been delivered.
• Any refund otherwise required by applicable law.

2. Non-refundable situations

• Change of mind after digital license access has been delivered.
• External platform outcomes, business losses, account restrictions, proxy performance issues, inventory changes, or failures caused by third-party platform changes.
• Operator error, environment issues, unsupported workflows, or incomplete customer-provided configuration.

3. Request window

If you believe you were charged incorrectly or did not receive access as purchased, contact support at support@flow-pilot.me within seven days of the charge with your order details.

4. Charge disputes

Before opening a charge dispute, contact support through the Support page so we can review the order and attempt to resolve the issue.

5. Cancellations and renewals

Monthly access renews according to the billing terms shown at checkout unless canceled before the next renewal date. Cancellation requests can be sent through the Support page or by email. Canceling a future renewal prevents the next billing cycle but does not create a refund for the one-time setup fee or the current active subscription term once access has already been delivered.

6. Contact

Refund questions can be submitted through the Support page or by emailing support@flow-pilot.me, or by phone at +86-13916562121.