Refund Policy

This Refund Policy applies to purchases of access to T-Pass software and related digital services. Because the product is provisioned digitally, refunds are limited once access has been delivered.

1. Eligible refund cases

• Duplicate charges caused by billing error.
• Failure to provision the purchased access after payment, where the issue is reported and not resolved within a reasonable support window.
• Any refund otherwise required by applicable law.

2. Non-refundable situations

• Change of mind after digital access has been delivered.
• External ticketing outcomes, release losses, bans, or failures caused by third-party platform changes.
• Operator error, environment issues, or unsupported workflows.

3. Request window

If you believe you were charged incorrectly or did not receive access as purchased, contact support at support@t-pass.app within seven days of the charge with your order details.

4. Charge disputes

Before opening a charge dispute, contact support through the Ticket page so we can review the order and attempt to resolve the issue.

5. Cancellations and renewals

Monthly access renews according to the billing terms shown at checkout unless canceled before the next renewal date. Canceling a future renewal prevents the next billing cycle but does not create a refund for the current active term once access has already been delivered.

6. Contact

Refund questions can be submitted through the Ticket page or by emailing support@t-pass.app, or by phone at +86-13916562125.