Support

Open a support ticket

Response target: 1-2 business days

Use this page for billing questions, license access issues, and product support. Submitting the form opens your mail client with the ticket details prefilled for support@t-pass.app.

Contact details

Support channels

Keep your order number, purchase email, and a concise description ready when contacting support.

Customer support

Email support@t-pass.app

Phone +86-13916562125

Business inquiries Website ticket form

Ticket route Available

Refund issues Review policy first

Billing issues

Include the date of charge, amount, and purchase email so the team can review the payment quickly.

Access issues

Include your account email, license details, and the exact problem you are seeing during provisioning, onboarding, or login.